Privacy Policy
Wellness by Bry is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic). This policy explains how we collect, use, and safeguard your personal and health information.
1. Information We Collect
We may collect:
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Personal details: name, contact information, address
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Appointment and payment information (including deposits)
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Health information you provide for the purpose of delivering care
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Technical information for telehealth sessions (e.g., IP address, device type)
2. How We Use Your Information
Your information is used to:
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Book and manage appointments
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Process payments
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Provide wellness and nutrition services (including telehealth)
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Communicate about your appointments and our services
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Meet our legal and regulatory obligations
3. Health Information
Health information is considered sensitive and is handled with the highest level of confidentiality. We only collect it with your consent and use it for the purpose of providing care, unless otherwise required or authorised by law.
4. Telehealth
Telehealth consultations are delivered via secure, encrypted platforms. Sessions are not recorded without your explicit written consent.
5. Storage & Security
We store your information securely, using physical, electronic, and procedural safeguards to protect against loss, misuse, or unauthorised access.
6. Disclosure of Information
We will not share your personal or health information with third parties unless:
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You have provided consent
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It is required or authorised by law
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It is necessary for service delivery (e.g., payment processing), in which case we ensure appropriate confidentiality agreements are in place
7. Access & Correction
You can request access to your personal or health information, or ask for corrections, by contacting us directly.
8. Complaints
If you have a concern about how your privacy has been handled, please contact us first. If you are not satisfied with our response, you can contact:
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Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
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Health Complaints Commissioner Victoria – www.hcc.vic.gov.au
9. Contact Us
Wellness by Bry